Data Recovery Software Services operates a technical support department which runs all year long, 24 hours per day. The fact is, data loss doesn't necessarily occur on a 9-5 schedule, and when you need answers, we're there for you. As well, our sales representatives can help you determine which of our products suits your application best, or if you need a specialized hard disk recovery service. You can always contact us here.
Important Download Notice (For Most Products)
Recovering data with software can be a touchy operation. This is because saving programs or files to your hard drive can accidentally write over the data you're looking to recover. This is why we recommend that our key programs, namely Recover It All, Fast File Recovery and Fast File Undelete, be saved directly to your floppy drive. The demo downloads consist of a file with a small imprint, and extract directly onto your floppy. This is key, as some competitive programs require you to install them in Windows before use. Beware of such programs. They can overwrite the very data which you are trying to recover!!
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Data Recovery Software Return Policy
Our technical staff have the authority to approve or reject all returns. If in fact our technicians determine that a return is appropriate, you will be issued with an RMA slip. Data Recovery Software Services does reserve the right to offer in house data recovery services as an alternative to an RMA, as in most cases our software is only returnable when there is an actual physical problem with your drive.
It is also important to note that any return request must be made with seven days or 1 week of purchase. Returns are only granted for actual technical problems. There will be no exceptions to this policy. Please ensure you have tried a demo before purchasing any product to ensure the software works for your situation.
Every one of our products comes with an automatic one year of free live technical support. The Professional's Power Tools package, however, includes lifetime live technical support.
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